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BackReply
Reply to Intercom from Slack
Pricing
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Last Updated
Maker
BackReply is a SaaS product that enables teams to reply to Intercom conversations directly from Slack threads, route to the right channels, and collaborate seamlessly.
Overview
BackReply solves the problem of context switching between Intercom and Slack by providing a professional-grade integration built for reliability.
Key Features
- Reply from Slack threads and sync to Intercom
- Routing and ownership to prevent reply collisions
- Message layouts to control what appears in Slack messages
- Actions and workflows to assign, close, and add notes without leaving Slack
- Collaboration features to loop in teammates without extra seats
How It Works
- Install BackReply in your Slack workspace
- Connect Intercom via secure OAuth
- Map inboxes to specific Slack channels
- Reply from Slack threads and sync to Intercom
Benefits
- Stop context switching between Intercom and Slack
- Connect your platforms with a reliable integration
- Collaborate seamlessly with your team
Use Cases
- Support teams that use Intercom and Slack
- Teams that need to reply to customer conversations from Slack
Integrations
- Intercom
- Slack
Pricing Overview
BackReply offers a freemium pricing model with a free plan and several paid plans, including a starter plan and a pro plan.
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