IMSupporting is a UK-hosted hybrid live chat solution powered by AI, designed to help businesses automate customer support and improve efficiency.

Key Features

• Hybrid AI chat workflows for automated support and human handoff
• RAG-based AI knowledge for instant answers from company documents
• Automated booking and reservations with real-time availability
• Intelligent support ticketing with smart troubleshooting and priority classification
• RAG-powered product discovery for personalized recommendations
• AI agent with custom tools for real-time API integrations
• Seamless AI-to-human handoff for complex issues

How It Works

IMSupporting uses AI to automate routine customer support queries, while allowing human agents to focus on complex issues. The platform integrates with company documents and knowledge bases to provide accurate and consistent answers.

Benefits

• Increased efficiency and reduced support costs
• Improved customer satisfaction with instant answers and personalized support
• Enhanced scalability with automated support and human handoff
• Better decision-making with analytics and insights

Use Cases

• Hotels and hospitality
• E-commerce and retail
• Healthcare and medical
• Education and universities
• Travel and tourism
• IT support and help desk

Integrations

• WordPress
• Shopify
• WooCommerce
• Magento
• Joomla
• Drupal

Pricing Overview

IMSupporting offers a range of pricing plans, including a solo plan for small businesses and an enterprise plan for large organizations.